Overview

DSA Growth Agency (operated by DSAECOM LLC) provides professional services on a retainer and performance-fee basis. This Refund Policy explains when refunds may apply.

Services already rendered

All fees for services already rendered are non-refundable. This includes monthly retainer fees, percentage-of-spend fees, and project fees for work that has been delivered or substantially performed.

This policy reflects industry standard for performance-marketing agency services and the fact that our team allocates capacity, strategy, and creative resources in advance to deliver your engagement.

Cancellation

You may cancel your engagement at any time by providing 30 days' written notice as outlined in our Terms of Service. During the notice period:

• We continue delivering services as agreed
• You remain responsible for fees through the end of the notice period
• No prorated refunds are issued for the notice period

Prepaid fees

If you have prepaid for services not yet rendered (for example, a multi-month retainer paid upfront), the unearned portion may be refunded at our sole discretion, less:

• Any work already performed
• Reasonable wind-down costs
• Payment processing fees

Exceptional circumstances

We may issue full or partial refunds at our discretion in cases of:

• Material failure on our part to deliver agreed services (uncured within the cure period defined in the Terms of Service)
• Duplicate or erroneous billing
• Cancellation prior to onboarding (full refund of any retainer paid, minus payment processing fees, if cancelled in writing within 48 hours of initial payment and before services have begun)

What is never refundable

The following are never eligible for refund from DSA Growth:

• Ad spend paid directly by Client to Meta, Google, or any other advertising platform
• Losses caused by third-party platform actions (account restrictions, disabling, policy enforcement)
• Performance shortfalls — we do not guarantee any specific result (ROAS, CPA, revenue) and refunds are not issued based on performance outcomes
• Fees for work completed prior to a refund request
• Third-party software, tools, or subscription costs procured on Client's behalf

How to request a refund

To request a refund, email hello@dsagrowth.com with:

• Your company name and account contact
• The invoice or transaction reference
• The reason for your request

We review and respond to refund requests within 10 business days. Approved refunds are processed to the original payment method within 14 business days of approval.

Chargebacks

Initiating a chargeback without first contacting us to resolve the issue is a material breach of our Terms of Service. We reserve the right to suspend services, pursue collection of the disputed amount and associated fees, and to recover all costs (including attorneys' fees) incurred in defending against an unjustified chargeback.

Contact

See also: Terms of Service · Privacy Policy